Payment Policy

Secure Online Payments

At Gluun, safeguarding your financial data is our highest priority. Our store is powered by Shopify Payments, utilizing industry-standard 128-bit Secure Sockets Layer (SSL) encryption to guarantee that every transaction made on our site is processed through a safe and private connection.

Accepted Payment Methods:
Through Shopify Payments, we accept a wide range of secure payment options:
• American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, Visa.

Currency & Pricing Transparency:
• All prices are displayed and billed in AUD .
• All applicable taxes are included in the checkout total. No hidden transaction fees will be charged at checkout.

Payment Card Security (PCI DSS Compliance):
Shopify Payments is certified Level 1 PCI DSS compliant, meeting the highest stringent security standards in the e-commerce industry. Your payment credentials are encrypted and transmitted directly to protected payment gateways. 

Gluun never stores, processes, or retains your full credit card details or PINs. Upon successful payment, we only receive order confirmation details, shipping/billing addresses, and the last 4 digits of your card for identification purposes.

How to Verify Connection Security:
You can verify that your connection is fully secure by checking that the website URL starts with "https://" and looking for the locked padlock icon in your browser's address bar during checkout.

Data Privacy Commitment:
Your personal information is strictly handled in accordance with our Privacy Policy and will never be sold, rented, or shared with unauthorized third parties.

Contact Information:

Store Name: Gluun
Address: 14 Buena Vista Ave, Mona Vale NSW 2103, Australia
Email: info@gluun.com
Phone: +61 468 108 636
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to respond within 1–2 business days.