Shipping policy

At Gluun, we are dedicated to delivering a smooth, dependable, and transparent shopping experience. Clear and fair shipping terms are an important part of that commitment. We offer free shipping on all orders delivered within Australia, with no minimum purchase required.

Shipping Locations

This Shipping Policy applies to orders delivered within Australia.

If your shipping address is outside this region, available delivery options and any applicable fees will be shown at checkout, or you may contact our support team for further assistance.

Order Processing & Delivery Estimates

Below is an overview of our estimated order timelines:

  • Order Cut-Off Time: 5:00 PM (GMT+10:00). Orders placed after this time will be processed on the following business day.

  • Order Processing Time (Handling): 1–2 business days (Monday to Friday).

  • Transit Time (Shipping): 6–8 business days (Monday to Friday).

  • Total Estimated Delivery Time: 7–10 business days.

Once your order has been processed, it will be dispatched via trusted logistics partners to ensure safe and timely delivery.

Shipping Costs

  • Free Standard Shipping: We offer Free Standard Shipping on all products with no minimum order value required.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.

Delivery Issues & Damaged Shipments

If your order is delayed, lost, or arrives in a damaged condition, please contact our customer support team as soon as possible with your order number. We will investigate the shipment with the carrier and resolve the issue promptly by providing a replacement or refund under our Return Policy.

Contact Information:

Store Name: Gluun
Address: 14 Buena Vista Ave, Mona Vale NSW 2103, Australia
Email: info@gluun.com
Phone: +61 468 108 636
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to respond within 1–2 business days.