Refund policy

At Gluun, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the clear terms outlined below.

Key Return Terms at a Glance

  • Return Window: 30 days from the date of delivery.

  • Item Condition: Items must be unused, unworn, and returned in their original packaging with all tags and accessories attached.

  • Restocking Fee: $0 (We do not charge any restocking or processing fees).

  • Return Shipping Cost: 100% Free (We provide a prepaid return shipping label for all eligible returns).

Return Shipping Costs

We strive to make returns completely risk-free for our customers:

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or does not match what you ordered, we cover all return costs.

  • Change of Mind or Size Exchanges: If you wish to return or exchange an item due to personal preferences, wrong size, or a change of mind, returns remain 100% free. Once approved, we will email you a prepaid shipping label.

Step-by-Step Return Process

  1. Submit a Request: Email our customer support team at info@gluun.com with your order number and the reason for the return.

  2. Receive Your Prepaid Label: Once approved, we will email you a prepaid return shipping label along with clear instructions and the designated return warehouse address.

  3. Pack and Ship: Securely pack the item in its original packaging, attach the provided prepaid shipping label to the outside of the box, and drop it off at the specified shipping carrier location.

Refunds & Exchanges

  • Refund Processing: Once your returned item arrives at our facility and passes inspection, your refund will be processed back to your original payment method within 7 days.

  • Exchanges: If you would like to exchange an item for a different size, color, or style, please contact us at info@gluun.com, and we will assist you with a seamless replacement process.

Contact Information:

Store Name: Gluun
Address: 14 Buena Vista Ave, Mona Vale NSW 2103, Australia
Email: info@gluun.com
Phone: +61 468 108 636
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to respond within 1–2 business days.