Terms of service

OVERVIEW

Welcome to Gluun. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Gluun.

Gluun operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide customers with a seamless online shopping experience. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to deliver these Services to you.

These Terms of Service, along with any policies referenced herein, govern your use of our website and Services. Please read these Terms carefully before accessing or placing an order. By accessing or using any part of our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all terms and conditions, you may not access the website or use any Services.

SECTION 1 – ACCESS AND ACCOUNT RESPONSIBILITIES

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow any of your minor dependents to use this site.

When placing an order or creating an account, you agree to provide accurate, current, and complete purchase, payment, and account information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred or assigned to third parties.

SECTION 2 – PRODUCTS AND DESCRIPTIONS

We make every effort to display the colors, features, and details of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colors or details.

All product descriptions, specifications, availability, and pricing are subject to change at any time without prior notice at our sole discretion. We reserve the right to limit sales quantities or discontinue any product at any time.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase our products. We reserve the right to accept, limit, or decline any order for any reason at our discretion.

An order is only confirmed once payment is successfully processed and an official order confirmation is issued. Please double-check all details before placing an order, as modifications or cancellations may not always be possible once processing begins. If we modify or cancel an order, we will attempt to notify you via the email or phone number provided at checkout.

Products sold on this website are intended for personal, non-commercial use only and are not authorized for unauthorized resale or distribution. All purchases are governed by our Refund Policy.

SECTION 4 – PRICING AND PAYMENTS

Prices, discounts, and promotional offers are subject to change without notice. The final price applicable to your order will be displayed clearly at checkout.

Unless explicitly stated otherwise, prices do not include local taxes, customs duties, import tariffs, or international shipping charges, which are the customer's responsibility where applicable. You agree to provide valid payment details and confirm that you are authorized to use the chosen payment method.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery timeframes provided on our store are estimates and not guaranteed delivery dates. We are not liable for delays caused by customs clearance, postal carriers, or events beyond our reasonable control.

If your shipment experiences tracking issues, delays, or damage upon arrival, please contact our support team at info@gluun.com so we can assist in resolving the issue with the carrier or providing an appropriate solution under our Refund Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services—including text, graphics, logos, images, digital downloads, and software—is the property of Gluun or its content suppliers and is protected by international copyright and intellectual property laws.

You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial shopping purposes only. Any unauthorized reproduction, redistribution, or commercial exploitation of site content is strictly prohibited.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to optional third-party tools or integrations over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties, representations, or conditions. Your use of optional third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our store may include materials from third parties. External links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and assume no liability for third-party materials, websites, or services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc. However, all contracts for purchase are made directly between you and Gluun. Shopify is not responsible for any transactions, product issues, or disputes arising between you and Gluun. By using our Services, you release Shopify from any claims arising out of your purchases on our site.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed in our store footer.

SECTION 11 – USER FEEDBACK AND REVIEWS

If you send us customer reviews, feedback, creative suggestions, or other submissions, you agree that we may, at any time, edit, copy, publish, and distribute such content in any medium without restriction or compensation to you.

You warrant that your comments will not violate any right of any third party, including copyright, trademark, or privacy rights, and will not contain harmful or unlawful material.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or shipping times. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts;

  • To violate international, federal, or local regulations, laws, or ordinances;

  • To infringe upon or violate our intellectual property rights or the rights of others;

  • To upload or transmit viruses, malware, or any other type of malicious code;

  • To collect or track the personal information of others or engage in spamming/phishing.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated on our website, all products and Services delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Gluun, our directors, officers, employees, or affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any of the Services or products procured through our store.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Gluun, Shopify, and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia

Contact Information:

Store Name: Gluun
Address: 14 Buena Vista Ave, Mona Vale NSW 2103, Australia
Email: info@gluun.com
Phone: +61 468 108 636
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to respond within 1–2 business days.